Calgary origin · Canada first

SHIPPING & RETURNS — REVIEW DRAFT

The intended policy is transparent about custom work, shipping events, and what happens when something goes wrong. Final terms require approval.

01

Shipping

Orders will initially ship from Calgary within Canada. Rates must come from configured package details and live or owner-approved manual rates; the site will never invent a shipping charge.

02

Damage or wrong item

The intended process is to contact support promptly with the order number and clear packaging/item photos. Verified damage, loss, or fulfillment errors will receive an appropriate repair, remake, replacement, or refund remedy.

03

Custom-product returns

Because each approved piece is made for one customer, change-of-mind returns may be limited once production starts. Cancellation windows, carrier delays, address errors, and unclaimed parcels must be finalized before paid ordering opens.